Mercury Mountaineer 2005 User Manual download pdf (Page 198)

GETTING THE SERVICES YOU NEED

At home

You must take your Lincoln or Mercury vehicle to an authorized Lincoln

Mercury dealer for warranty repairs. While any Ford or Lincoln Mercury

dealership handling your vehicle line will provide warranty service, we

recommend you return to your selling dealer who wants to ensure your

continued satisfaction. Please note that certain warranty repairs require

special training and/or equipment, so not all dealers are authorized to

perform all warranty repairs. This means that, depending on the

warranty repair needed, you may have to take your vehicle to another

dealer. A reasonable time must be allowed to perform a repair after

taking your vehicle to the dealership. Repairs will be made using Ford or

Motorcraft parts, or remanufactured or other parts that are authorized by

Ford.

If you have questions or concerns, or are unsatisfied with the service you

are receiving, follow these steps:

1. Contact your Sales Representative or Service Advisor at your

selling/servicing dealership.

2. If your inquiry or concern remains unresolved, contact the Sales

Manager, Service Manager or Customer Relations Manager.

3. If you require assistance or clarification on Ford Motor Company

policies or procedures, please contact the Lincoln Mercury Customer

Relationship Center at 1-800-521-4140.

Away from home

If you own a Ford or Mercury vehicle and are away from home when

your vehicle needs service, or if you need more help than the dealership

could provide, after following the steps described above, contact the

Ford Customer Relationship Center to find an authorized dealership to

help you.

In the United States:

Ford Motor Company

Customer Relationship Center

P.O. Box 6248

Dearborn, MI 48121

1-800-392-3673 (FORD)

(TDD for the hearing impaired: 1-800-232-5952)

www.customersaskford.com

2005 Montego (mgo)

Owners Guide (post-2002-fmt)

USA_English (fus)

Customer Assistance

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Mercury Mountaineer 2005 User Manual Page 198