Mercury Grand Marquis 2002 User Manual download pdf (Page 158)

GETTING ROADSIDE ASSISTANCE

To fully assist if you should have a vehicle concern, Ford Motor Company

offers a complimentary roadside assistance program. This program is

separate from the New Vehicle Limited Warranty. The service is available:

• 24–hours, seven days a week

• for the Basic warranty period (Canada) or New Vehicle Limited

Warranty period (U.S.) of three years or 60 000 km (36 000 miles),

whichever comes first on Ford and Mercury vehicles, and four years or

80 000 km (50 000 miles) on Lincoln vehicles

Roadside assistance will cover:

• changing a flat tire

• jump-starts

• lock-out assistance

• limited fuel delivery*

• towing of your disabled vehicle to the nearest Ford Motor Company

dealership, or your selling dealer if within 25 kms (15.5 miles) of the

nearest Ford Motor Company dealership (one tow per disablement).

Even non-warranty related tows, like accidents or getting stuck in the

mud or snow, are covered (some exclusions apply, such as impound

towing or repossession).

* Canadian customers refer to your Roadside Assistance supplement

for exact fuel amounts.

USING ROADSIDE ASSISTANCE

Complete the roadside assistance identification card and place it in your

wallet for quick reference. In the United States, this card is found in the

Owner Guide portfolio in the glove compartment in Ford vehicles and is

mailed to you if you own a Mercury or Lincoln. In Canada, the card is

found in the Roadside Assistance book in the glove compartment.

U.S. Ford or Mercury vehicle customers who require roadside assistance,

call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.

Canadian customers who require roadside assistance, call

1–800–665–2006.

Roadside Emergencies

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Mercury Grand Marquis 2002 User Manual Page 158